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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Discussion chapter 2 week 1

Discussion Chapter 2

Q . What do you believe has the greatest influence on an employee’s willingness to deliver excellent customer service? What is the role of the employee’s supervisor in this delivering of excellent customer service? You can utilize your own experience as a "customer" or as a "customer service provider" to illustrate your points. You must post before you can see your classmate's responses. Respond to two classmates.

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Now that market competition is huge, and marketing is more about customer satisfaction and PR than the traditional methods of simple advertising, organizations are constantly making efforts to improve their customer happiness index. However, the net result is always based on the collective performances of individual employees.